Privacy Policy | SeenAI | seenAI

Privacy Policy

Last updated: January 15, 2025

1. Information We Collect

At SeenAI, we collect information you provide directly when:

  • You create an account on our platform
  • You use our GEO monitoring services
  • You communicate with us via email or contact forms
  • You subscribe to our newsletter
  • You make a purchase or subscribe to a plan

1.1 Personal Data

Personal data we may collect includes:

  • First and last name
  • Email address
  • Phone number (optional)
  • Company name
  • Billing address
  • Payment information (securely processed by Stripe)

1.2 Usage Data

We also automatically collect information when you use our service:

  • IP address
  • Browser and device type
  • Pages visited and time spent
  • Actions performed on the platform

2. How We Use Your Information

We use collected information to:

  • Provide and maintain our services
  • Process transactions and send invoices
  • Send updates about your account and our services
  • Respond to your inquiries and support requests
  • Improve and personalize your experience
  • Analyze platform usage to improve our service
  • Comply with legal obligations

3. Legal Basis for Processing

We process your personal data based on the following legal bases:

  • Contract performance: To provide you with contracted services
  • Consent: For sending commercial communications
  • Legitimate interest: To improve our services and prevent fraud
  • Legal obligation: To comply with tax and legal requirements

4. Sharing Information

We do not sell or rent your personal information. We only share data with:

  • Service providers: Stripe (payments), hosting services, email marketing
  • Legal obligations: When required by law or competent authorities
  • Rights protection: To protect our rights, property, or safety

5. Data Security

We implement technical and organizational security measures to protect your information:

  • SSL/TLS encryption for all communications
  • Secure storage on certified servers
  • Restricted access to personal data
  • Periodic security audits

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting obligations.

Generally, we keep active account data while you are a customer. After cancellation, we retain certain information for the legally required period (typically 5 years for tax data).

7. Your Rights

Under the GDPR, you have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your data
  • Portability: Receive your data in a structured format
  • Object: Object to the processing of your data
  • Restriction: Restrict processing in certain circumstances

To exercise these rights, contact us at privacy@seenai.io.

8. Cookies

We use cookies and similar technologies. For more information, see ourCookie Policy.

9. International Transfers

Some of our service providers may be located outside the European Economic Area. In these cases, we ensure adequate safeguards exist (such as Standard Contractual Clauses) to protect your data.

10. Minors

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from minors.

11. Changes to This Policy

We may update this policy periodically. We will notify you of any significant changes by email or through a notice on our platform.

12. Contact

If you have questions about this privacy policy or the processing of your personal data, you can contact us at:

Data Controller: SeenAI Technologies S.L.
VAT: [Company VAT number]